Author: Alan Fowler
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A Very Useful Insight
Categories: UncategorizedThe word “episode” is a familiar and everyday term for a part of a television series, or for part of a long story. It’s a simple idea, but it turns out to be very powerful and useful tool for managing the future – your future, your organisation’s future and society’s future. Why? Because the idea…
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Toxic Incentives
Categories: Introduction to D4When we set people number targets, they will deliver them. The problem is, we have no control over how they will produce the targets. They will use whatever process or behaviour works best for them to achieve the number set for them. For example, if you ask people to make sure patients are treated within…
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Working Backwards From the Future
Categories: UncategorizedMost people begin change from where they are. That is understandable. The present is visible. It is noisy. It is urgent. It has meetings, budgets, anxieties, habits, obstacles and people asking for answers. But beginning with the present has a cost. It encourages us to ask, “What can we do next?” before we have properly…